AUTOSAVE ENROLLMENT:
SIGN UP HERE USING THIS LINK:
get.thinkenergy.com/Jamesz
(or Contact Us to do it for you.)
How does enrollment work?
Your Independent Energy Advisor will help you complete a standard enrollment. Just sign an AutoSave agreement authorizing Think Energy to manage supply changes and begin saving at the lowest electric rates available.
Is there a fee to enroll in AutoSave?
No. Enrollment is completely free.
Can current Think Energy customers switch to AutoSave?
Yes, in two ways:
• Cancel a fixed-rate plan and re-enroll under AutoSave
• Switch at the end of their current contract term
Can an AutoSave customer opt out and stay with Think Energy?
Yes. They can switch to a fixed-rate plan at any time by calling 1-888-923-3633 or emailing care@thinkenergy.com.
Can an AutoSave customer switch to a fixed rate?
Yes. They can switch to a fixed-rate plan anytime by contacting Think Energy customer care.
Do customers need to renew AutoSave annually?
No. AutoSave continues until the customer cancels or changes plans.
Can AutoSave customers be automatically placed on Community Solar?
No. AutoSave and Community Solar are separate programs. Customers can sign up using the link in the Community Solar section of this page, or Contact Us and we will do it for you if available in your area.
Service & Supply
Do customers signed up for AutoSave always receive energy from Think Energy?
Not always. AutoSave enrolls customers with the lower-rate supplier—Think Energy or the utility.
When will new AutoSave customers begin supply?
It may take up to one or two billing cycles to see AutoSave take effect.
If I have budget billing or HEAP, can I join AutoSave?
Customers should check with their utility to confirm that switching suppliers won’t affect their benefits.
What will appear on the customer’s bill?
Think Energy will be listed as the energy supplier when applicable.
Will there be a customer portal for AutoSave?
No. Customers will receive email notifications when their supply changes.
How can I sign up as a Think Energy customer for AutoSave?
Just use the Contact Us button and an Independent Energy Advisor will help you fill out an online form. Or, you can click the following link and sign yourself up for the Think Energy BASIC 6-month plan to start saving, and when AutoSave is licensed by New Jersey, we will contact you again:
Remember you must enter the POD Point of Delivery number on your bill for electric - not gas.
AutoSave automatically manages the customer’s electricity supply so they receive either the utility’s supply rate or Think Energy’s supply rate—whichever is lower.
Customers in AutoSave will never pay more than the utility’s Price to Compare.
AutoSave compares only Think Energy’s custom rate to the utility—not all retail suppliers.
AutoSave looks at the customer’s unique usage and market factors to generate a personalized Think Energy offer.
AutoSave by Think Home Solutions cannot guarantee Think Energy will always offer a lower rate than the utility, but the rate will never be higher than the utility company.
Customers should not enroll in AutoSave if they are already with another third party retail supplier, unless they understand that: THS may switch their account to Think Energy at a higher rate than their current supplier, and they may incur an early termination fee from their current third party supplier.
Customer’s should check with any third party's current supply contract expiration date (if they have one) and should be confirmed before enrolling them in AutoSave.
If customers want to switch to a different third party retail supplier, they must first cancel AutoSave if enrolled with THS, or it may override that new enrollment and potentially trigger early termination fees.
Customers must call Customer Care at 844-976-5005 or email Care@ThinkHomeSolutions.com to cancel AutoSave.
Think Basic electric supply rates may be used as a placeholder if AutoSave is not yet in their market — not as a temporary step toward AutoSave.
AutoSave cannot promise or imply “guaranteed lifetime savings” because some customers will be on the utility, depending on which rates are lowest.
AutoSave does not compare all supplier rates—it only compares Think Energy versus the utility.
Think Home Solutions or Think Energy will not pay for any early termination fees they may incur from their existing supplier. However, some offers may be available to help in certain markets.
Customers on Think Basic will not automatically transition to AutoSave. They must sign a new agreement with Think Home Solutions to enroll in AutoSave.
COMMUNITY SOLAR ENROLLMENTS:
SIGN UP HERE USING THIS LINK:
get.thinkenergy.com/Jamesz
(or Contact Us to do it for you)
Community Solar Capacity and Market Information
What is a Community Solar “subscription”? Do I pay a monthly fee?
We know that when you hear the word “subscription,” you tend to think of Netflix, the gym, or any other recurring payment you might make. This works differently, as it doesn’t require an upfront cost. You heard that right. NO MONTHLY FEE.
What are the different types of billing methods?
Dual Billing (CO, ME, MD, MA, MN, NY (O&R and Central Hudson), RI, DC): Dual Billing means customers will receive two bills: One from their utility with solar credits, and another from the community solar provider for those credits at a discount.
Utility Bill: After connecting to a designated solar farm, residents receive a utility bill with solar credits applied. Residents are responsible for paying any remaining balance directly to the utility.
Community Solar Bill: Residents also receive a bill from their provider for their solar credits, which are offered at a discounted rate.
Utility Consolidated Billing (UCB) (IL, NY, NJ, VA): Through Utility Consolidated Billing (UCB), the community solar program is integrated with residents’ existing utility bills, maintaining their usual payment process.
What types of payment options are accepted in Dual Billing markets?
Generally speaking, dual billing customers are able to pay with either credit card or ACH unless otherwise noted here and/or in their Product Card descriptions on ThinkEnergy.com. Our aim is to offer as many options as possible, so be aware that utilities may include separate products with the same discount, but different payment options (i.e. ACH only or Credit Card only).
How can I sign up as a Think Energy customer for Community Solar?
Just use the Contact Us button and an Independent Energy Advisor will help you fill out an online form. Or, you can click the following link and sign up yourself:
get.thinkenergy.com/Jamesz
(Remember you must enter the POD Point of Delivery number on your bill for electric - not gas.)
LOW TO MEDIUM INCOME CUSTOMERS:
SIGN UP HERE USING THIS LINK:
get.thinkenergy.com/Jamesz
(or Contact Us to do it for you)
What are LMI benefits and what do they have to do with community solar?
LMI benefits consist of programs and resources designed to help individuals and families who fall within specific income limits. They can include housing, food, or financial assistance.
Some states have created incentive programs to provide funding for community solar projects that subscribe low-income customers. Other states even require a certain percentage of a community solar project to specifically serve low-income subscribers or low-income-serving organizations. If a customer provides proof of LMI documentation for one of these programs, they may be eligible for additional discounts on community solar.
How do I know if my customers are eligible for these benefits?
Specific LMI benefits and eligibility requirements can vary significantly between states and even within counties or cities. Each state-specific training includes a running list of our markets' applicable programs.
Is there a list of eligible programs?
There sure is. Eligibility differs from market to market, but here is a sample list for New Jersey:
• Universal Service Fund
• Comfort Partners
• Lifeline Utility Assistance Program
• Payment Assistance for Gas and Electric (PAGE)
• The Lifeline Program (administered by the Universal Service Administrative Company)
• Social Security Disability Insurance (SSDI)
• Temporary Assistance for Needy Families (TANF)
• NJ FamilyCare
• BPU Approved
• Low Income Home Energy Assistance program (LIHEAP)
• Supplemental Security Income (SSI)
• Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
• Section 8 Housing Choice Voucher Program
• Supplemental Nutrition Assistance Program (SNAP)
• Medicaid
How do customers submit their LMI documentation?
The fastest and easiest way to submit LMI documentation is through the form capture field during enrollment. If qualified customers are unable to provide their documentation at that time, they can at anytime after enrollment through this form or by emailing careteam@thinkcommunitysolar.com. Once we receive their submission, we'll either update their accounts or request more information -- a process that takes 2-3 business days.
What if customers do not submit their LMI documentation at the time of enrollment?
If LMI documentation is submitted after 30 days from enrollment, points and/or commissions will not be adjusted. This aligns with existing business rules regarding market data like usage, where bands/tiers are determined by utility-provided data.
What are the requirements for LMI documentation?
To qualify for LMI-based community solar programs, customers must submit proof of their participation in an eligible LMI program. The submitted documentation must meet the following criteria:
The customer’s name on the LMI proof document must match the name on the enrollment and utility bill.
Exceptions:
If the benefit is for the customer's child (who still resides at the enrolling residence), the child's last name on the proof document must match the customer’s last name on the utility bill/enrollment.
If the proof document lists the customer’s spouse’s name while the customer is listed on the bill/enrollment, this will be accepted.
The proof document must include a date within 12 months of the enrollment date.
Example: If enrollment is on February 2, 2025, the proof document (such as an award letter, benefit card issue date, or a utility bill reflecting the benefit) must be dated February 2, 2024, or later.
The name of the eligible LMI program must appear on the proof document.
What if a customer submits a document that is missing some required details?
If one proof document does not contain all the necessary information, the customer must submit additional documents to fill in any missing details.
Example: If a customer submits a Medicaid award letter that is over 12 months old but contains their name. However, their Medicaid benefit card includes an issue date within 12 months. Since the two documents together meet all the requirements, this submission will be accepted.
What types of documents can customers submit?
Customers can submit any official documentation that meets the above requirements, including but not limited to:
A screenshot from a benefits portal (must include a visible program name, logo, or URL indicating the source).
An award letter from an eligible LMI program.
A benefit card showing the participant’s name and issue date.
A current utility bill that reflects the LMI benefit.
Encourage customers to check that their documents meet all the criteria before submitting to avoid delays in processing.
HOW DO I BECOME AN INDEPENDENT ENERGY ADVISOR?
SIGN UP HERE USING THIS LINK:
www.thinkenergy.plus/Jamesz
(or Contact Us to do it for you)
Who else can we help?
Any Organization with clients, employees, causes, missions or influence
Faith Groups, Schools, Sports Teams, Community Clubs
Energy Companies (oil, propane, HVAC, energy brokers, rooftop solar)
Realty Agencies, Insurance Agencies, Accountants
Plumbers, Electricians, Contractors, Roofing, Landscaping & Tree Companies
Home/Commercial Cleaning Companies
Restaurant Owners, Retail/Gas Station/Convenience Store Owners
Social Media Influencers
Large Employers for Employee Benefit Programs through Energy Savings
Non-Profit Organizations as non-EAs
Note: IEA sign up is $59 for the first year to cover the cost of getting your Business-in-a-Box training, tools, and support to succeed. You will be then able to quickly earn financial bonuses and residual income by signing up customers under your name.
Christian-Energy.com is an authorized Independent Energy Advisor for Think Energy.